In 2005, Jael’s daughter, Leynni, joined the agency to help bring structure and leadership during a time of growth. With no prior experience in insurance and limited Spanish, despite serving many Spanish-speaking clients, she faced early challenges head-on. Through perseverance, she became fluent in Spanish and worked to modernize the agency’s operations.

Leynni spearheaded the transition into the digital era, introducing paperless systems, automated phone tools, and integrated communication platforms to make processes more efficient. Under her leadership, the agency has successfully navigated recessions, the COVID-19 pandemic, and ongoing industry changes. Her adaptability, organizational skills, and commitment to clients have positioned JIA as a resilient, forward-thinking agency.

Jael founded the agency in 2000 with little money, no investors, and no prior business experience — only passion, courage, and determination to achieve the American dream. She recognized a need in the community and took the risk to provide meaningful products and services.

By taking the time to listen to each client and offering authentic service, Jael quickly built a reputation for sincerity, trust, and guidance. Her name spread through the community, and the agency grew into a local success. More than 25 years later, her commitment to genuine care and quality service continues to shape the heart of the business.